Frequently Asked Questions

Where is my download?

Log in to your account. Click on "My Downloads." Your downloads will be available immediately.

How long are my downloads available?

Your downloads will be available as long as your account is active.

How many times can I retrieve my downloads?

Your downloads will be available as long as your account is active (unlimited).

What if I lose my access code?

Please contact us at 800-729-5137 or info@piecesoflearning.com to verify your purchase and obtain a new access code.

How long does it take to download the items?

Download time depends on the size and type of file and/or if there are multiple files. It could also depend on your internet access speed (data charges may apply). Most will download in under one minute.

I don't remember my password. What do I do?

Please click on "Forgot Password" on the Login page and follow the instructions.

Can I share my access code with a friend?

No. Per the terms and conditions you agreed to, the access code and downloadable files are for the buyer of the book only. They may only be used within the buyer's classroom. The right to the files is not extended to other teachers, entire schools, or school districts.